Refund & Cancellation Policy
Last updated:
Overview
At Learnella, we strive to provide exceptional educational services. This policy outlines our refund and cancellation procedures to ensure transparency and customer satisfaction.
Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all paid subscriptions. If you're not completely satisfied with our service within the first 30 days of your subscription, you can request a full refund.
What's Covered:
- Full refund of subscription fees paid
- No questions asked within 30 days
- Available for both individual and school plans
- Processing time: 5-10 business days
Refund Eligibility
- Eligible: New subscriptions within 30 days
- Not Eligible: Subscriptions older than 30 days
- Not Eligible: Free trial usage (no charge to refund)
- Not Eligible: Violation of Terms of Service
Cancellation Policy
How to Cancel
You can cancel your subscription at any time through the following methods:
- Email: Send cancellation request to asinarstenbekov51@gmail.com
- Subject Line: "Subscription Cancellation Request"
- Include: Your email address and reason for cancellation
Cancellation Timeline
| When You Cancel | Service Access | Billing |
|---|---|---|
| Before renewal date | Continue until end of current period | No further charges |
| After renewal date | Continue until end of paid period | No additional charges |
Refund Process
Step-by-Step Process
- Submit Request: Email asinarstenbekov51@gmail.com with "Refund Request" in subject
- Include Details: Your email address, subscription type, and reason
- Review Period: We'll review your request within 24 hours
- Processing: Approved refunds processed within 5-10 business days
- Confirmation: You'll receive email confirmation when refund is processed
Refund Methods
- PayPal: Refunds will be processed back to your original PayPal account
- Processing Time: 5-10 business days for PayPal refunds
- Notification: You'll receive email confirmation from PayPal
Special Circumstances
Technical Issues
If you experience technical issues that prevent you from using our service effectively, we may offer:
- Extended trial period
- Service credits
- Partial refunds (case-by-case basis)
Service Disruptions
In case of significant service disruptions or outages:
- Service credits for downtime exceeding 24 hours
- Extended subscription periods
- Pro-rated refunds for extended outages
Contact Information
Refund & Cancellation Support
- Email: asinarstenbekov51@gmail.com
- Subject: "Refund Request" or "Cancellation Request"
- Response Time: Within 24 hours
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+6)
General Support
- Phone: +9965500005078
- Address: Kyrgyzstan, Bishkek
- Website: Contact Page
Frequently Asked Questions
Our standard policy offers a 30-day money-back guarantee. However, we may consider refunds for special circumstances such as technical issues or service disruptions. Contact us to discuss your specific situation.
Refunds are typically processed within 5-10 business days. You'll receive an email confirmation when the refund is processed. The time to appear in your account depends on your payment provider.
Yes, you can cancel your subscription at any time. Your service will continue until the end of your current billing period, and you won't be charged for future periods.
Your data is retained for 30 days after cancellation. You can reactivate your account within this period to restore access. After 30 days, data may be permanently deleted according to our data retention policy.
Legal Information
Important Notice
This refund and cancellation policy is part of our Terms of Service. By using Learnella's services, you agree to these terms. For complete legal terms, please review our Terms of Service.
Governing Law
This policy is governed by the laws of Kyrgyzstan. Any disputes will be resolved through binding arbitration in Bishkek, Kyrgyzstan, as outlined in our Terms of Service.
Policy Updates
We may update this refund and cancellation policy from time to time. Significant changes will be communicated via email to all active subscribers. Continued use of our service after changes constitutes acceptance of the updated policy.